For those who might not know, i recently became a banker, and I’m beginning my training as a personal banker, beginning with teller duties, as well as studying the products and beginning to learn to sell them. Being a teller is quite different in some respects than all of the other customer-servicy jobs I’ve had (like working at Blockbuster and Books-A-Million). I dealt with money at Blockbuster, but never to the degree I do at my bank… back at Blockbuster, it was a really good weekend for rentals if the store made ten thousand dollars a night. Now ten thousand dollars passes through my hands in a matter of an hour or two. On a busy day, nearly 100,000 dollars can pass through my hands, though, for all you who are thinking of robbing a bank, the money is never there all at once. (And on a further side note, don’t rob banks… thats a crime people!) My bank has been decent to me so far… I’ve now got medical insurance; its a corporation that isn’t likely to crumble in disrepair in the next few years, we always have heat in the winter and AC in the summer, and they are very efficient in their payroll. I was hired on a monday the 13th of February. On Wednesday, the 15th, I recieved my first paycheck for Monday, Tuesday, and Wednesday. Two days on the job, and I was paid for three. That is what I call efficient. Plus, they have decent merchandise *merchandising is always a cool necessity* and they have what is called associate banking, where we get all the perks that come with $20 a month fees for free. Now I really have no excuse to say, “Sorry I don’t have the money, I didn’t have a chance to make it to the bank.”
Now, every week, I always get the same group of whiner customers who just don’t understand why they have to show identification to get account information, or withdraw money from their account. Explain to me how you want to endorse a system where someone can come up to the teller window, say I’m Charles Turgeson (being a girl, that’s not too likely, now is it) but because the teller doesn’t ask for identification, she randomly gives me money from someone else’s account. Guess what people :: we ask for identification for YOUR OWN PROTECTION!! I ask for ID to make sure I am giving your money, your hard earned cash, to you and you alone. Is it really that difficult to produce an ID for money? No it is not. And if you don’t carry ID, I sure as hell hope you weren’t the one who pulled up in the gas guzzling Hummer right there in the handicapped parking spot given you don’t have a drivers liscence to prove you can control that beast. If you don’t want to produce ID, withdraw money from the ATM. Oh wait, you don’t carry your bankcard either. Silly me, I thought I could withdraw money from the ATM without anyone knowing who I am. Good thing that camera works then. The ones I love are the customers who quote “I’ve been banking here forty years! Everyone knows me!” Well Guess what, I don’t know you. If you know another teller better, wait for them to help you specifically. We’ve all got our favorites… the dirty old men who love flirting with the gals, the trouble makers who come during our slow period (But they really aren’t troublemakers, but they love how we gals tease them about being one), and the nice old ladies that come in. I’ve got one darling lady who swears she wants to take me to Germany. She waits for me specifically to help her, allowing others to pass through in line. So when I use my discretion not to card her, its because I am confident in who she is and that she’s not getting access to someone else’s money but her own. Some guy today pulled the “i’ve been banking here…” line, and then pointed me out, the newest of the tellers, that I knew who he was. I had no earthly idea who he was!! Guess what, I can name about ten people who come into the bank on nearly a daily basis. I can point out in a crowd maybe an extra sixty people who are constantly in the bank, but I don’t know their names, where they live, or where they work. Chances are, if you are at my window, you are not one of them. I see two hundred people a day, and I know ten total… the odds aren’t in your favor dude.
On a further rant, please people please, fill out your deposit forms correctly!! When it asks for a name and address, provide it! I constantly am amazed at the people who refuse to put their address on the form, so when I put it on for them, they ask me why. Why, I ask? Because its on the form. It asks for it right there, see? Banks aren’t in the mindset of randomly asking people for information. If it were, you would think they would come up with better questions, like what is your pet’s name? your favorite childhood memory? or the last movie that made you sob and cry in the theatre? If its on the deposit ticket, the information is really asked for and needed. Get over it and fill it out, and do it before you come up to the window and hold up the line.
I had a lady today that couldn’t understand why I couldn’t let her deposit other people’s checks into her own account. Well, lets think about this for a moment. As far as I can tell, you could have easily walked from person’s to person’s mailbox and looked through their mail. What a surprise, your paycheck has arrived! Why should the person its written to cash it when the random snooper could do it for you? We have no idea if the person the check has been written to has any clue that there is a check in their name, that they wanted you to have the money, or even signed it with their own hand. But surely no one has committed check fraud ever, right? Is this too farfetched for me, the cynical teller?? Or has my identity theft made me paranoid about another round of theft?
Anyways, what I just said happens every single day. But this week has been particularly horrible. I will not go into the details of what goes on behind the teller lines, lay blame and gossip about my coworkers, but I will be glad when six thirty tomorrow night hits and I actually have the weekend off for a conference retreat. *sigh*
Do you dare IM Me?::
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annoyed and exhausted, but still having to pack and shower…. *skeevieness*
What I am going deaf listening to::
Say Anything ~ Good Charlotte
What I am enriching my mind with::
Shadow of the Giant ~ Orson Scott Card ~ Ender Saga (Audiobook)
